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T&T forecast to cross EUR 1.4trn contribution to economy by 2023; WTTC issues Call for Action

T&T forecast to cross EUR 1.4trn contribution to economy by 2023; WTTC issues Call for Action

In a decisive move to shape the future of the Travel & Tourism sector, the World Travel & Tourism Council (WTTC) has issued a ‘Call to Action’, urging EU stakeholders to support a sector that

Top Stories
WTTC calls for greater integration of AI to revolutionise travel & tourism

WTTC calls for greater integration of AI to revolutionise travel & tourism

The World Travel & Tourism Council (WTTC) has unveiled its latest report, in conjunction with Microsoft, which highlights the transformative power of AI for travel and tourism, marking a commitment to a digital future with

Technology
FCTG sets up ‘AI Centre for Excellence’ with Adrian Lopez as Head

FCTG sets up ‘AI Centre for Excellence’ with Adrian Lopez as Head

Flight Centre Travel Group (FCTG) has established an ‘AI Centre of Excellence,’ a new global division that will focus on promoting, adopting, and integrating artificial intelligence technologies into the company’s corporate divisions. The ‘AI Centre

Aviation
Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

Aviation
IndiGo introduces AI chatbot ‘6Eskai’ to help customers with flight booking

IndiGo introduces AI chatbot ‘6Eskai’ to help customers with flight booking

IndiGo has started using an AI chatbot that is helping in reducing customer service agents' workload and making booking process simpler with the use of natural language conversations. "The AI bot boasts an impressive 1.7

Aviation

Air India deploys AI-powered agent ‘Maharaja’ to answer customer queries

Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

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