TBM Staff - Mumbai Frontline Performance Group (FPG), an expert in enabling hotels to maximise their revenue potential through frontline teams, has forayed into the Indian travel and trade market.
With over 30 years of expertise, FPG specialises in developing and motivating frontline team members to deliver world-class service-based sales programmes, improve employee engagement, and generate high-margin incremental revenue.
“Frontline Performance Group is passionate about assisting companies in achieving their performance potential while maximising bottom-line profitability,” said Paul McLoughlin, President – International, FPG. “I am thrilled to be involved in the company’s next growth phase.”
The company says its offering, IN-Gauge, is the world’s only software providing a complete toolkit for developing and maintaining best-in-class hotel guest enhancement programmes. The monthly subscription includes a full library of e-learning knowledge, complete results auditing, automated incentive deployment, goal setting and tracking, advanced data visualisation, and ongoing support from expert client success consultants.
In his recent statement, McLoughlin highlighted FPG’s commitment to the Indian market, stating, “We initiated our entry into the Indian market last year through partnerships with Hyatt, and subsequently, are now engaged with local and international brands. The progress in India has been fruitful and aligns with our overall objectives of having 1 million rooms in our programme by the end of 2024, generating over USD 2 billion of incremental revenue annually for our customers through their frontline teams.”
As FPG introduces its enhanced Performance framework and guarantees a minimum of 4 times the investment for clients, the company is poised to revolutionise the Indian hospitality sector with its innovative SAAS platform, IN-Gauge.
FPG’s success globally, including partnerships with renowned names like Hilton, Hyatt, and Marriott, positions it as a key player in elevating service-based sales and leadership skills across the Indian market.
