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Aviation
Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

Aviation

Air India deploys AI-powered agent ‘Maharaja’ to answer customer queries

Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

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