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TAFI members may move NCLT against Go First

Travel agents belonging to TAFI (Travel Agents Federation of India) are contemplating to move NCLT to seek refunds from Go First for cancelled tickets.

“Since, we as an association cannot move (NCLT), we will provide all assistance to our members, if required,” said Ajay Prakash, President, TAFI and board member of Federation of Associations in Indian Tourism & Hospitality (FAITH).

The development comes on the day when the Directorate General of Civil Aviation(DGCA) directed Go First to stop booking and sale of tickets, directly or indirectly, with immediate effect and until further orders.

The airline has extended its flight cancellation period till May 12 and stopped ticket sales till May 15. Besides, the DGCA has issued a show-cause notice to Go First for its “failure to continue the operation of the service in a safe, efficient and reliable manner”.

Prakash said fliers should insist on an actual refund since‘credit notes’ are worthless.“The government, too, needs to seriously look at a mechanism like an insurance scheme to protect consumers in case of airline failure,” he said, citing the need to have a mechanism via which the payments made by passengers should be returned in case of airline failures. (Source The Financial Express)

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