The Indian Railway Catering and Tourism Corporation (IRCTC) has started a new initiative under which passengers on select trains can order food via WhatsApp, reports The Indian Express. This food ordering system will be implemented in two phases.
A passenger who has booked an e-ticket will receive a message on Whatsapp with a link – http://www.ecatering.irctc.co.in. By clicking on this link, the customer will be able to opt for e-catering services. This phase allows the passenger to book the order directly from IRCTC‘s e-catering website, without having the pain to download the messaging app.
In this phase, those who want to get the food delivered will have to WhatsApp on the number – 8750001323, and they will receive their orders wherever their berth is. However, this is a two-way street. An AI-powered chatbot will handle all e-catering service-related queries of passengers and also book meals for them, as per IE report.
Currently, around 50,000 meals are being served to passengers through IRCTC’s app and website on an everyday basis. (Source: The Indian Express)