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Garuda Indonesia receives Skytrax’s 5-Star COVID-19 Airline Safety Rating

The national flag carrier of Indonesia, Garuda Indonesia has been successfully certified the highest “5-Star COVID-19 Airline Safety Rating” from Skytrax, an independent international air transport rating organisation based in London, United Kingdom.

The predicate “5 – Star COVID-19 Airline Safety Rating” is the highest rating given to global airlines for implementing the best health protocols in all flight services amid a pandemic situation. Garuda Indonesia becomes the first airline in Southeast Asia as well as being the only airline from Indonesia that has successfully achieved this recognition, together with other 8 world airlines that currently have obtained the highest “5-Star COVID-19 Airline Safety Rating”.

This achievement is based on an audit process completed in June 2021, covering all aspects of flight safety and the implementation of hygiene protocols introduced by Garuda Indonesia, especially in providing the best service in response to the COVID-19 pandemic. The assessment was monitored starting from the pre-flight, in-flight to post-flight stages, such as aircraft cleanliness, information regarding COVID-19, the application of physical distancing, the availability of hand sanitizers, adjustment of meal service, and other supporting aspects.

Irfan Setiaputra, President and CEO of Garuda Indonesia said, “Becoming the first airline in Southeast Asia to successfully receive the 5 – Star COVID-19 safety rating, was a testament of Garuda Indonesia’s unwavering commitment to provide safe, comfort and convenient travel experience in these unforeseen circumstances. While we are resiliently trying to adapt to the challenges faced by our society and our industry at this very moment, this accolade gives us motivation and energy to continuously present our best effort toward providing unparalleled services by implementing comprehensive and consistent health and safety measures of COVID-19 in all of our operational touchpoint.”

“We believe the essence of true comfort is our customer trust in the quality of flight safety and services. Hence, Garuda Indonesia will boundlessly uphold our long-standing commitment to understanding your needs for comfortable and reliable flight, because you matter,” said Setiaputra.

Edward Plaisted, CEO, Skytrax, revealed that according to the results of the audit that had been carried out, Garuda Indonesia deserved to receive “5-Star COVID-19 Airline Safety Rating. “In the current challenging situation, Garuda Indonesia can survive and always committed to providing the best service to passengers by implementing safety aspects and health protocols consistently, especially during the COVID-19 pandemic to provide a sense of security and comfort for all customers of air transportation,” said Plaisted.

In line with Garuda Indonesia’s commitment to providing the best services during the pandemic, previously in 2020, Garuda Indonesia has also received top recognition as one of the world’s airlines with the best standards for implementing hygiene and safety protocols from Safe Travel Barometer – an independent audit institution that assesses standard aspects of global airline health and safety protocols implementation in COVID-19 risk reduction.

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