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Chennai Airport launches Self-service baggage drop option


Chennai Airport now has its first set of self-service baggage drop facilities available for air passengers flying with IndiGo airline.

According to the Airports Authority of India (AAI), eight self-service baggage drop kiosks have been installed at one of the domestic terminals (T1). IndiGo, which manages about 60% of the air passengers at Chennai Airport, operates four of these kiosks at counters 60-63.

The trial run with these kiosks went smoothly, leading to their official launch. The remaining kiosks in the terminal can be used by other airlines like Akasa and SpiceJet once they integrate their systems with the facility.

Many frequent and first-time flyers have started using the facility in the past week. About 100-125 people are using the self-service kiosks daily, particularly those who6 prefer to avoid queues. Staff are stationed near the kiosks to help passengers drop off their baggage. Passengers who stay within the baggage weight limit can easily use the facility.

Eight more kiosks will be installed in the other domestic terminal (T4) within two months.

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