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Amadeus Adopts Microsoft Copilot for Generative AI


Amadeus, an early adopter of Microsoft Copilot for Microsoft 365, has successfully empowered its global teams with Generative AI capabilities. Following a fruitful Early Adopter Program (EAP), over 90% of Amadeus’ workforce now actively utilizes Copilot across a broad spectrum of Microsoft 365 productivity tools.

Generative AI is recognised as a transformative avenue for companies to provide more interconnected and valuable experiences. In collaboration with Microsoft, Amadeus has deployed Copilot for Microsoft 365 to enhance its workforce capabilities. Having completed beta-testing through the EAP, Amadeus is now rolling out Copilot to its extensive workforce, ensuring global access to Generative AI features within Microsoft products such as Outlook, PowerPoint, Teams, and Word.

Amadeus employees are already reaping the benefits, with Generative AI offering time-saving suggestions in various scenarios. This includes proposing draft email text based on the context of an employee’s work, summarising meetings and incorporating action points, and efficiently searching for information from both the web and Amadeus’ internal assets.

Wolfgang Krips, Senior Vice President of Corporate Strategy, Amadeus, expressed satisfaction with being an early adopter of Copilot, emphasising the strategic partnership with Microsoft. He highlighted how Generative AI is transforming travel and how, with Copilot for Microsoft 365, employees can focus on strategic tasks while the bot handles time-consuming activities like drafting emails and summarising meetings.

Sean Carey, VP Architecture & Innovation, Amadeus, shared his positive experience using Copilot for Microsoft 365, citing its utility in summarising late additions to Teams threads and providing ideas for discussion topics. He praised the tool for saving time by generating meaningful first drafts for emails, enabling him to concentrate on more critical tasks.

Amadeus is among the pioneers working with Copilot for Microsoft 365 in the early adoption phase. Following a successful trial involving 300 employees, over 90% of whom embraced Copilot, the tool is now being deployed globally.

Copilot for Microsoft 365 leverages the power of Large Language Models (LLMs) and integrates with Microsoft Graph data, including calendar information, emails, chats, documents, and meetings. This synergy transforms words into a potent productivity tool, offering the promise of increased productivity, creativity, and reduced digital workload for every employee. Microsoft’s Jared Spataro, CVP of Modern Work & Biz Apps, expressed excitement about Amadeus’ progress toward becoming an AI-powered organisation and anticipated seeing how Copilot would drive innovation and growth for the company.

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