TBM Staff - Mumbai The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has again been honoured with ‘The Voice of the Customer’ award by the Airports Council International (ACI), thus recognising the resilient efforts put in by all the stakeholders and employees. The airport was awarded for demonstrating relentless efforts in gathering passenger feedback on customer needs in 2021 and providing the best-in-class travel experience.
Launched in 2020, the ACI recognition acknowledges the continued efforts of the airports that remained committed to giving priority to their passengers and ensuring that their voices were heard during the pandemic in 2021.
According to the press release, CSMIA is a forerunner in bringing new technological innovation and stays determined to look beyond the challenges with a holistic approach that put passengers at the core of every initiative. The airport was recognised as ‘The Voice of the Customer’ by ACI in 2021 as well and bagged the Best Airport by Size and Region in the over 40 million passenger category award four times in a row.
With the state-of-the-art infrastructure and continual enhancement in technological innovation and advancement for the betterment of passengers, CSMIA continually strives to facilitate safe travel with comfort to all its passengers. It believes in understanding customer requirements through feedback management, which is certified to the ISO10002 standard.
