TBM Staff - Mumbai Collinson, a global provider of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, sees the strong return and growth of travel in Asia Pacific across most markets, and continues expanding its network of airport lounges and travel experiences to cater to the increasing number of travellers.
In the first seven months of 2023 (from January to July), Collinson saw a 44% increase in airport lounge visits across Asia Pacific, with the strongest performing markets being located within South and South-East Asia.
Additionally, a 32% increase can be seen when pre-pandemic July 2019 lounge visit figures are contrasted with July 2023.
Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson, said, “As we celebrate the almost full resumption of travel in the Asia Pacific region, where air passenger traffic is reported to sit at over 90% of pre-pandemic levels, we remain focused on elevating our members’ travel journeys by growing and enhancing our airport lounges and travel experiences. In the first half of this year alone, we worked closely and collaboratively with industry partners across the region to increase the number of airport lounges and travel experiences in Asia Pacific network by close to 20%.”
Priority Pass Members can now access an additional 88 new airport lounges and travel experiences in Asia Pacific. The recently renewed partnership with Plaza Premium saw 27 lounges added across key Asia Pacific travel destinations including Cambodia, Hong Kong SAR, Malaysia, Singapore, Taiwan and the Philippines. Collinson also expanded its network of airport lounges in Indonesia, Vietnam and Malaysia through direct agreements with Blue Sky Group, Noi Bai Aviation Joint Stock Company (SÔNG HỒNG) and SSP Malaysia. Additionally, it has also brought on board seven premium airport lounges in Mainland China through a direct partnership with Guangzhou Baiyun International Airport Business Travel Service Co Ltd.
“As we meet the growing volumes and evolving expectations of travellers, we are remaining focused on expanding our inventory to bring seamless, enjoyable, and stress-free travel experiences to our members. This is further supported by findings from our recent Asia Pacific customer engagement and loyalty research report, where 76% of consumers view the experience provided by a brand to be as important as its products or services,” Handcock added.
The report, which surveyed over 4,750 frequent travellers across 10 markets in Asia Pacific, revealed that travellers in Asia Pacific, particularly Millennials and Gen Z travellers, are seeking unique and immersive experiences.
Airport lounge access topped respondents’ list of travel benefits, with other highly-rated experiences including dining discounts, and lifestyle and wellness benefits – all of which are available through a Priority Pass membership.
