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redRail by redBus rolls out free ‘live train tracking’ on WhatsApp to offer real-time train updates for travellers

Post the successful launch of redRail, a standalone lite-app for rail ticketing, redBus, the world’s largest online bus ticketing platform, announces the launch of a one-of-a-kind free service on WhatsApp, which provides up-to-the-minute information on location and arrival of all intercity passenger trains in the country. Travelers can reach +91 9538039911 on WhatsApp and key in their train number to know the exact location, running status and time of arrival of their train before embarking on their journey, or even know the status of a previous day’s train, in addition to knowing the ticket confirmation status by keying in the PNR number. This facility enables a hassle-free experience, void of anxieties associated with waiting or scouting for updates on the train. In addition, travelers can also use the feature to track their live location on the go during the course of their journey and share it with their loved ones.

The facility requires no additional installation/memory/application, apart from WhatsApp, further allowing travelers to save their mobile data and battery, while trying to know the coordinates of the train. This new feature and facility is live, with redBus being the first enterprise to launch LTS (Live Train Status) directly on WhatsApp.

The Indian Railways is poised to become the third-largest in the world, in the next five years and has been transporting over 22 million passengers every day in the pre-pandemic period. The passenger traffic in the railway sector, which had witnessed a drop in the fiscal year 2021 owing to the pandemic, is fast picking up with a spurt in travel being witnessed in the recent months. redBus aims to make passenger experience stress-free, while also limiting contact points for people, in the wake of Covid, enhancing safety standards.

Sharing his views on the launch of the new feature, Parikshit Choudhury, Chief Business Officer, redRail by redBus, said, “The objective of launching this rail tracking and information service, is to provide a very easy and convenient way for people all across the country, especially in rural areas, to have a real-time information window on trains. WhatsApp is one of the most popular and reliable instant messaging platforms used by millions of people in the country and thus a platform of choice for us to facilitate a seamless discovery experience for our users. We believe this feature will go a long way in alleviating anxieties associated with pre-boarding and while traveling in a train, making a difference to the 22 million people traveling on intercity trains every day and would like to dedicate this to them.”

redBus recently launched a standalone lite-app, ‘redRail’, with an aim to enrich the online train reservation experience of millions of travelers across the country. The redRail app is super fast and has been tested to operate smoothly even in low internet bandwidth areas, on phones with low memory configuration and those running older Android versions, for the benefit of users across Bharat or rural India.

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