TBM Staff - Hyderabad Mahzarine Baria has been appointed as Front Office Manager at Novotel Chennai SIPCOT. Mahzarine is began her career with Accor as a Guest Service Associate in the Novotel Pune pre-opening team in 2013 and quickly rose through the ranks to become the hotel’s guest experience manager. Later, she joined Novotel ibis Chennai OMR hotel complex, where she shadowed the department head and was in charge of a large and busy operation. Mahzarine’s current responsibilities include overseeing overall Front Office operations, with a special emphasis on guest experience and loyalty development, as well as instilling the Accor Live Limitless culture in the team. She would be crucial in managing guest sentiment toward the hotel while focusing on increasing revenue streams for the hotel. Mahzarine is a Bachelor of Hospitality from the Bharati Vidyapeeth’s IHMCT in Pune. She enjoys exploring new and uncharted destinations on her own and is an avid solo traveller. Speaking about the appointment, Operations Manager John Surenderanath stated, “We at Accor believe in nurturing our internal talents, and Mahzarine is one of our key talents who has demonstrated grit and resilience. We are confident that Mahzarine will enhance our guests’ experiences and create lifelong Accor ambassadors .”
