Tag Archives: servicing

Sabre and Malaysia Airlines enhance long-standing relationship with launch of NDC content    

Sabre Corporation has announced that Malaysia Airlines’ NDC content is now available through the its travel marketplace.   

The new agreement builds on Sabre’s valued relationship with Malaysia Airlines, enabling the carrier to expand its offer-and-order based retailing to travel sellers. By activating NDC through Sabre, travel agencies and other sellers can gain a competitive edge by maximizing access to Malaysia Airlines’ real-time offers and rich content.

“We’re thrilled to take the next step in our retailing evolution with Sabre,” said Dersenish Aresandiran, Chief Commercial Officer, Airlines from Malaysia Aviation Group (MAG). “We are already successfully using a broad suite of technology solutions from Sabre, and we’re excited to be adding our NDC content to Sabre’s extensive marketplace. It’s essential to us that we can provide travel sellers with the best omni-channel purchase experience when shopping for, and booking, our fares and offers. Joining Sabre’s growing family of NDC airlines will enable us to effectively provide our enhanced offers and rich content to travel sellers so they can make the best decisions for travellers.”

Sabre-connected travel sellers in key markets can now shop, book, and service Malaysia Airlines’ NDC offers, alongside traditional content options, through Sabre’s Offer & Order APIs, agency point-of-sale solution, Sabre Red 360, and Sabre’s corporate booking tool, GetThere. The carrier’s NDC offers are now available through Sabre’s marketplace in Australia, India, Indonesia, Malaysia, Singapore, and the United Kingdom, with additional markets to follow.    

“Sabre is at the forefront of the NDC evolution, and we’re delighted to launch Malaysia Airlines’ NDC content as we continue to drive collaboration, shape the ecosystem, and pave the way forward for the offer and order-powered retailing of the future,” said Kathy Morgan, Vice President, Product Management, Distribution Experiences, Sabre. “It’s essential that Malaysia Airlines has the capabilities it needs to get its content in front of the right travel sellers, as the carrier continues to ramp up services and introduce new products.”   

Malaysia Airlines and Sabre have worked together for more than 20 years, with the carrier already using an extensive suite of Sabre technology, including Sabre’s GDS and a suite of network planning and optimization solutions. Sabre’s NDC capabilities integrate and normalize multiple types of content, putting NDC offers at agents’ fingertips alongside traditional options in Sabre points of sale. Thousands of Sabre-connected agencies in more than 150 countries around the world are already shopping, booking, and servicing NDC content through the Sabre GDS.

Air India expands domestic, global distribution networks

Air India on Monday said it has ramped up its domestic and international distribution networks with extended multi-year agreements with global distribution systems partners Amadeus, Sabre and Travelport.

“The deals together enable travel agents, resellers, and corporations around the world to access Air India’s seat inventory and fares.

Air India’s new expanded agreements with the GDS partners now include the delivery of New Distribution Capability (NDC) products that provide travellers benefits such as personalised pricing, attractive fare bundles, and new ancillaries,” it said in a release.

The agreements with Amadeus and Sabre have been expanded to include the domestic content as well as distribution and servicing of NDC content, it added.

Tata Group took control of loss-making Air India in January last year and a transformation plan is underway at the airline.

Travelport, Air Canada renew content distribution agreement, including NDC

Travelport, a global technology company that powers travel bookings for hundreds of thousands of travel suppliers worldwide, and Air Canada, Canada’s flagship carrier, have renewed their content distribution agreement, which includes New Distribution Capability (NDC) content and servicing.

With this agreement, Travelport-connected agencies worldwide will continue to have access to the widest range of products and ancillaries from Air Canada, along with superior servicing capabilities. As Travelport delivers retail-ready content from the carrier, including NDC content, agency customers will be able to easily search, view and compare Air Canada’s dynamic offers all in one place. Travelport and Air Canada anticipate the launch of the airline’s full NDC solution on Travelport+ in the coming months, which will include full end-to-end servicing of NDC bookings to help agencies easily manage trip changes and exchanges.

“Travelport and Air Canada share a decades-long relationship and we’re pleased to be taking this important next step as we modernize our distribution capabilities,” said Mark Nasr, Executive Vice President, Marketing and Digital for Air Canada. “Together, we will enable the delivery of the full range of content and fares that Air Canada provides to our travel trade partners, as well as access to the many upcoming products and services that are focused on improving travel for our customers.”

“Our new long-term agreement with Air Canada is a result of our shared focus on making it easier for agents to shop, sell and service dynamic offers with access to even more content from all sources – including NDC,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “As we prepare to roll out our Air Canada NDC solution in the coming months, our agency customers can rest assured they will have continued access to extensive offerings from Air Canada, including personalized offers and the ability to easily manage all aspects of their customers’ travel within a single view of product features and ancillaries.”

 

Verteil Technologies showcases its cutting-edge NDC solutions at ATM 2023

Verteil Technologies has been showcasing their NDC based direct connect solutions for travel sellers and airlines to a global audience.

Verteil stand (TT1255, Travel Tech Theatre, Saeed Hall 1) has been a highlight of the event, attracting thousands of visitors who were captivated by the cutting-edge technology and solutions on display.

Arabian Travel Market provides an excellent platform for Verteil to engage with customers, partners, and industry experts. Through interactive demonstrations and engaging presentations, Verteil continues to demonstrate how NDC direct connect technology can help travel sellers gain significant cost advantages, whilst being able to seamlessly operate within their existing technology landscape to minimise disruptions to current workflows & practices.

“We are delighted to have participated in Arabian Travel Market 2023, which provides an excellent opportunity for us to showcase our capabilities at a global stage and connect with industry leaders from around the world,” said Jerrin Jos, Founder & CEO, Verteil Technologies. “Our team has worked tirelessly to prepare for this event, and we are proud of the impact we are making. We look forward to building on the success of this event and continuing to drive innovation in the industry.”

Verteil is an ARM Index certified NDC distribution provider for 40+ global airlines, offering a comprehensive suite of distribution and merchandising solutions for the airlines. Apart from the cloud hosted web booking tool via which travel agents can log in to perform shopping, booking, ticketing and servicing, Verteil’s NDC content can also be accessed via Universal APIs. The company is committed to empowering travel sellers and airlines to enhance the travel experience for customers through innovation and technology.