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    Editorial
    Reality of Contrasts

    Reality of Contrasts

    At a recent conference on business travel, discussions revolved around the future of the sector, and how voice technology would soon emerge as the new and advanced medium of bookings. In a stark reality of

    Aviation
    Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

    Air India deploys AI virtual assistant ‘Maharaja’; answers 6,000 queries per day in 4 languages

    Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

    Aviation

    Air India deploys AI-powered agent ‘Maharaja’ to answer customer queries

    Air India has become the world’s first airline to have successfully deployed a Generative AI virtual agent, called ‘Maharaja’, powered by Azure OpenAI service. It has successfully answered over half a million customer queries since

    THE ADVENT OF CHATGPT

    Every time a new tech surprises us, sceptics have a field day. I remember the day my dad came home excited- gushing over a new ‘electronic typewriter’ acquired by his office. He was excited that

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