TBM Staff - Mumbai Travel technology innovator Fareportal, the company behind online travel agencies CheapOair and OneTravel was presented with a in the Most Valuable Response by a Customer Service Team category in the 16th annual Stevie Awards for Sales and Customer Service. The award was achieved in recognition of the company’s customer-focused response to the challenges faced by the traveling public caused by the Covid-19 crisis.
“Our Technology, Operations, and Product teams moved at amazing speed to create consumer-friendly solutions to the many issues triggered by the pandemic. The air travel industry virtually shut down at one point, and ongoing schedules changes, flight cancellations, and changing government policies worldwide left travelers in need of a great deal of assistance from our OTA brands, CheapOair and OneTravel,” commented Werner Kunz-Cho, CEO of Fareportal. He continues, “Winning this award illustrates the high priority we as a company place on customer experience. We are extremely proud of the entire global Fareportal team for the part they played in bringing the company this honor.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.
“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller. “The judges have recognised and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognising them on May 11.”
