Tag Archives: Adani Airport Holdings

Guwahati Airport is the gateway to the North East India

Guwahati Airport receives international recognition for customer experience

The Lokpriya Gopinath Bordoloi International Airport (LGBIA) of Guwahati has said that it has achieved international recognition for customer experience from Airports Council International (ACI).

The LGBIA has become the first such facility in the North-Eastern region to achieve this recognition, the airport said in a statement.

The LGBIA has achieved Level 2 of the ACI’s Airport Customer Experience Accreditation.

This recognition from ACI is the outcome of teams and stakeholders coming together. LGBIA is committed to continuous improvement in the manner in which passengers experience the airport, with the implementation of digital and technological interventions that make for a seamless travel through the airport, said a spokesperson of Guwahati International Airport Limited (GIAL).

The GIAL is managed by Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises.
The Accreditation highlights LGBIA’s commitment to incorporating passenger feedback and addressing their concerns with sincerity and efficiency through Customer Response Management System, the spokesperson added.
The ACI Airport Customer Experience Accreditation is a comprehensive programme designed to help airports improve their customer experience management.

It sets a global benchmark for airports striving to deliver exceptional customer service.
(Source: PTI)

Adani Airport partners with Thales for ‘Fly to Gate’ solution at all its airports

Adani Airport Holdings Limited (AAHL), and Thales, a global player in advanced technologies, have entered into a strategic partnership to revolutionise AAHL’s international airport operations and passenger experience across the country.

Under this partnership, Thales has already deployed the Fly to Gate solution at seven of AAHL-managed airports in India, streamlining and enhancing the journey for millions of travellers since early 2024.

Extending this collaboration, AAHL has now awarded Thales an additional contract to deploy at all its airports, the innovative Airport Operation Control Centre (APOC) to optimise overall airport management and enhance passenger experience securely.
The seven airports operated by AAHL are currently equipped with DigiYatra powered by Thales’ Fly to Gate solution built on the responsible use of advanced facial recognition technology as a secure passenger ID proof.

The pre-enrolled passengers can then benefit from a smooth and trusted way to speed up their journey, eliminating the need to show an ID document and the boarding pass at each check point (from check-in to boarding). Reducing passengers processing time up to 30% at these airports, this seamless integration of responsible biometric solutions (cf Thales TrUE Biometrics) aligns with the Indian government’s vision of a digital India.

In addition, Thales has been awarded to work on the design, integration, and implementation of an end-to-end APOC solution for all AAHL-managed airports. This cloud-based ‘Smart Digital Platform’ will centrally host all the necessary applications to improve overall airport management, security, and passenger experience.

The innovative APOC platform collects operational data from integrated airports sub-systems and sensors, while complying with standards of privacy. This data is then intelligently processed using automation, big data analytics, and robust artificial intelligence (AI) algorithms. The solution which will be deployed soon, will anticipate, and reduce unplanned resource shortages, hence increasing predictability and global efficiency.

“We are delighted to strengthen our partnership with Adani Airport Holdings Limited to bring innovative technology solutions to revolutionise airport operations and the passenger experience in India. Our Fly to Gate biometric solution for DigiYatra and the smart Airport Operation Control Centre (APOC) will enable AAHL to streamline operations and also ensure a secure and simplified journey for millions of passengers. Together, we are committed to support India in its vision of becoming the largest aviation market in the world by 2047,” said Ashish Saraf, VP and Country Director for India, Thales.

Kenya’s aviation workers to strike over proposed airport deal with Adani Holdings

Kenya’s aviation union said it was calling a strike from early next week to demand the scrapping of a proposed deal with India’s Adani Airport Holdings to develop the east African country’s main airport.

Any walkout could cause significant disruption to national carrier Kenya Airways and to operations at Nairobi’s Jomo Kenyatta International Airport (JKIA), a key regional travel hub.

The Kenya Aviation Workers Union said the proposed deal would lead to job losses and bring in non-Kenyan workers. It also described it an “unlawful intended sale of JKIA to Adani Airport Holdings of India” in its seven-day strike notice issued on Monday.

The government has said the airport is not for sale and that no agreement has been reached on what it has described as a proposed public-private partnership to upgrade the airport.

“We shall reconsider our intention to engage in industrial action … only if the Adani Airport Holdings Limited’s deal is abandoned in its entirety,” Moss Ndiema, the union’s secretary general, said.

The Kenya Airports Authority (KAA) has said Adani would add a second runway at JKIA and upgrade the passenger terminal.

The authority confirmed on Monday that it had received a strike notice. “We are hopeful that a resolution can be reached through negotiation,” spokesperson Elijah Miano said.

Allan Kilavuka, Chief Executive, Kenya Airways, did not immediately respond to a request for comment.

A nationwide youth-led protest movement that emerged in June over proposed tax hikes has also criticised what it says is a lack of transparency over the proposed Adani deal.

Last month police blocked protesters from accessing JKIA, which they had aimed to shut down.

The government said in a statement on the Adani proposal last month that JKIA was stretched beyond its capacity of 7.5 million passengers a year and in urgent need of improvements, citing incidents like leaking roofs which it said had caused “international embarrassment”.

The statement said modernising JKIA could cost USD 2 billion, which the government was “constrained to fund due to the current tight fiscal situation”.

It said Adani’s offer was currently being reviewed. If a deal is agreed, the government said there would be safeguards to ensure Kenya’s national interests are protected.