TBM Staff - Mumbai
IndiGo is currently experiencing delays and cancellations due to global outages affecting its cloud server software and provider. This outage, which began on July 19, 2024, has severely disrupted airline operations, impacting critical systems used for flight operations, passenger check-in, and baggage handling. Airlines, airports, and other transport systems worldwide are facing similar issues.
In response, IndiGo teams have swiftly switched to manual and backup systems, bringing operations at major Indian airports, including Delhi, Mumbai, and Bangalore, under control despite the widespread disruptions. IndiGo has activated ‘war rooms’ at four metro airports to manage operations. The airline’s staff are prioritising passengers with departures in the next 120 minutes to ensure flights continue with minimal delays.
Additional measures have been implemented to manage the situation effectively. Customers on cancelled flights are advised not to go to the airports and are being offered alternative arrangements where possible.
IndiGo is closely monitoring the situation, and any further decisions regarding flight operations will be based on updates from its cloud service provider. A dedicated team is addressing these technical challenges to minimise disruptions. IndiGo is committed to ensuring the safety and comfort of its customers and is making every effort to resolve the issue with the utmost priority and urgency.
