TBM Staff - Mumbai Collinson International, offering the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, announces a new partnership with Asego. This partnership enables Asego WaitMate’s users to access over 1,600 premium airport lounges and travel experiences globally in the event of a delayed flight, powered by Collinson International’s SmartDelay solution.
Recent flight delay statistics show that as of June 2024, almost 1 in 5 flights within Asia Pacific were delayed by at least 15 minutes and 33 million travellers across Asia Pacific were impacted by more than an hour of flight delays. Furthermore, 3 in 5 travellers in India, surveyed through Priority Pass research, revealed that pre-flight issues can initiate a “Fear of Switching Off” (FOSO) for the rest of their trip. With travel on the rise, there is an increasing opportunity for brands to help travellers allay their stress and anxiety when encountering flight delays in their journey; in turn, helping to increase brand loyalty.
In collaboration with Collinson International, eligible Asego WaitMate users will be able to enjoy access to airport lounges and travel experiences as soon as a flight delay occurs. They will automatically be sent a notification of their flight delay and a digital lounge access voucher, through which they can redeem their real-time travel benefit.
“With our recent research revealing the importance that travellers in India place on airport lounge access, particularly during flight disruptions, we are confident that our joint partnership with Asego will help alleviate their customers’ travel stress by providing a place for them to unwind and relax at the airport. We are looking forward to welcoming eligible Asego WaitMate customers to our vast network of airport lounges and travel experiences globally, said Sumit Prakash, Country Director, India and South Asia, Collinson International.
“Asego has been pioneers in providing relevant travel protection solutions to keep up with the changing travel dynamics for the past 25 years. The addition of Asego WaitMate to our product portfolio enhances the customer experience, especially during uncertainties such as flight delays. During such trip inconveniences, Asego offers comprehensive insurance along with the comfort of exclusive lounge access. This partnership further reinforces Asego’s commitment to elevating travel protection for Indian travellers,” said Dev Karvat, Founder & CEO – Asego Global Assistance & Travel Insurance.
