Prasenjit Chakraborty - Mumbai During the pandemic, Jyoti Mayal, President, TAAI, emerged as a powerful advocate, tirelessly working for refunds and the resumption of flights. She collaborated closely with the Ministry of Civil Aviation and international airlines to facilitate the reopening of flights and borders, all while ensuring essential health protocols were implemented. Additionally, she played a crucial role in reintegrating airlines into the Global Distribution System (GDS), enhancing accessibility and affordability for both travel agents and customers.
Beyond her efforts to restore industry operations, Mayal is a dedicated champion of gender-sensitive tourism, prioritizing the safety and comfort of female travellers. Her advocacy has led to significant policy changes aimed at creating safer environments, ensuring that the travel industry meets the specific needs of women.
