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TATA AIG introduces online claims process to fast track travel insurance claims

Tata AIG General Insurance Company Limited has introduced a faster and efficient online claims journey through a digital fast-track process for travel insurance claims.

The process provides customers with a seamless, user-friendly resourceful platform where they can simply register their claim directly on the website, submit the relevant documents, and track its status, minimizing the need to engage with call centres or through emails. Tata AIG’s new process enables customers to file their claims through an easy-to-use digital claims platform, even while they are traveling.

Tata AIG’s new digital claims process offers travel insurance policyholders to file all types of claims for accident and sickness medical expenses and other relevant claims as applicable in policy coverage.

Through this new feature, insured will have access to a seamless digital platform that displays the critical information of claim during claim journey.

Speaking about digital claim process, Rajagopal Rudraraju, Executive Vice President and National Head, Accident and Health Claims, Tata AIG General Insurance Company Limited, said, “Travel insurance is the most effective guard one can have in case of an emergency while travelling. We recognise the importance of enabling our policyholders to be more digitally connected and have an accessible and straightforward claims process. It is an essential and a must have when you are facing any unexpected event. Digital claim journey is important for our travel insurance policy holders that will help them to file their claims and have access to real-time status updates from any part of the world.”

Travel insurance policyholders at Tata AIG can visit the company website,, register their claims, upload all relevant documents online themselves (no intermediary, agent, or Direct Selling Agent needed), check for claims status.


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