Cleartrip Elevates Customer Experience; Launches ‘Cancel for No Reason’
Cleartrip, a Flipkart company, has fortified its commitment to an elevated customer experience with the launch of ‘Cancel for No Reason’. This industry-first feature will enable users to cancel their hotel bookings until check-in and still get instant full refunds, giving them unprecedented control over their travel experience.
According to the release, ‘Cancel for No Reason’ enables customers to cancel their hotel bookings irrespective of the reason and enjoy full refunds up to INR.25000 per booking. It is applicable to every domestic and international property listed on the Cleartrip platform. This unique offering is poised to address key customer points – rigid booking policies that prevent last-minute cancellations and discrepancies in expectations and actual hotel experience. Cancellation policy is one of the key driving factors in choosing a hotel. With the launch of ‘Cancel for No Reason’, the cancellation policy worry is completely eliminated from our customers’ minds, and they can enjoy an anxiety-free booking journey with Cleartrip. As an inaugural offer, users can avail this premium offering on Cleartrip at no additional cost.
Speaking on the development, Ayyappan R., CEO, Cleartrip, stated, “At Cleartrip, we continue to pioneer revolutionary customer-centric features that offer unparalleled flexibility to the users. With the new ‘Cancel for No Reason’, which is a first-of-its-kind offering, we aim to define the new frontiers of travel innovations and superior user experiences. This has enabled us to safeguard customer trust further, allow them to have a stress-free travel experience and enable them to travel more often, thereby disrupting the travel landscape. This marks the beginning of a new era of booking experience for us, our users, and our 3 lakh+ hotel partners.”
Cleartrip has continued to roll out a wide spectrum of user-friendly, value-led offerings that have given users a superior experience. From CT FlexMax to Medi Cancel to their recent partnership with Axis Bank, every decision is geared to help customers make an informed decision and enjoy a hassle-free booking. The company also recently emerged as the second-largest OTA in the country as per an industry benchmarking study by VIDEC.