TBM Staff - Mumbai
Air India, India’s premier global airline, is introducing Self-Service Check-in and Self Baggage Drop facilities for passengers traveling to San Francisco from Kempegowda International Airport, Bengaluru, starting today.
Initially available for domestic flights, plans are in progress to extend this service to Singapore and Male, two other international destinations served by Air India from Bengaluru. This automated initiative aims to provide a seamless and convenient airport experience, particularly catering to tech-savvy travelers from Bengaluru, known as the Silicon Valley of India, heading to the US Silicon Valley, the global tech hub.
Donald Hunter, Head of Global Airport Operations and Ground Handling, Air India, emphasised the airline’s commitment to enhancing customer experience. He highlighted that this facility eliminates wait times at check-in counters, offering passengers a hassle-free pre-boarding experience. The airline intends to expand this service to more airports in India and worldwide. Senior officials from BIAL, CISF, and Air India attended the inauguration event.
The automated self check-in and baggage drop facilities allow Air India passengers to print boarding passes, tag baggage, and drop it at designated slots independently, bypassing the need for counter check-ins. This saves time and ensures a smooth check-in process, granting passengers more freedom to enjoy their travel. Passengers can also customise their trips by selecting preferred seats, updating frequent flyer details, and accessing other amenities directly from the kiosk.
Previously, Air India introduced an integrated self-baggage drop and self-kiosk check-in service at Terminal 3, Delhi airport for domestic and Australia-bound international flights.
