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Thursday, 23 January, 2020, 12 : 00 PM [IST]

VFS Global enhances capacity by 40% to handle peak travel season rush

In order to cope with the peak travel season demand ahead for visas in the South Asia region, VFS Global, the largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, will be enhancing their capacity by 40% across centres in the region. VFS Global operates 17 Visa centres in South Asia and services 50 government clients.

According to Sanjeet Joher, Head – South Asia, VFS Global, the initiative has been taken to avoid any inconvenience for travellers. “We are fully geared up. We have increased our staff capacity by 40% across the region. We are operating in two shifts from 8 am to 6 pm now. We also have a dedicated Customer Experience Manager in all the centres to address queries for the peak season ahead,” he said. Beyond the regular working hours, the Prime Service can also be availed from 6 pm to 10 pm, he added.

Joher said that the company keeps on updating and educating the trade (travel agents) and the public about the processes so that “customers have a seamless service experience” at the centres.  Talking specifically about travel agents, Joher said that they hold road shows for the trade to “refresh’ them with latest updates before every travel season. He said that it is important the trade is sensitised about various value-added services like executive lounge, door step services, prime time services, etc.

Joher said that the ‘door step’ service of the VFS introduced in 2017 is fast gaining popularity in Tier-II cities of the country. This service is currently offered for 18 governments.  He said that the door step services can be offered to corporate groups at their offices, for big wedding groups at one place of their choice, etc. Joher expects more client governments coming forward to extend door step services in the future considering the popularity of the service as well as the geographical size of the region.

Despite the geopolitical and global economic and financial meltdown, Joher feels the Indian outbound traffic is robust as ever in the upcoming season as well.

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