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Friday, 16 August, 2019, 16 : 00 PM [IST]

Thomas Cook India launches Home Collection Services for visas

Thomas Cook (India) Ltd. has launched Home Collection Services for its visa business, in a focussed initiative to empower customers with convenience and safety, coupled with a live-tracking feature to monitor the delivery of their visa documents. This facility is offered by Thomas Cook on a pan-India basis, in partnership with Blue Dart.

Indian travellers are displaying a strong propensity towards online travel bookings, and according to the Google-Bain & Company report, India has the second-highest active Internet user base globally, at 390 million (2018). Further to that, the share of online travel booking spends, having increased by 25% in 2018, is anticipated to grow to 35% in 2021. Thomas Cook India’s internal data reiterates this trend, with a 39% surge in demand for its online visa services. To ensure a truly integrated and seamless customer experience, Thomas Cook India’s new Home Collection service was hence introduced to save time, and simultaneously ensure safety in the delivery of valuable visa documents.

Amit Madhan, President & Group Head – Information Technology & EBusiness, Thomas Cook (India) Ltd., said, “Visa processing is usually considered to be a stressful experience for travellers. Hence, to enhance convenience while saving time, and assuring the safety of their documents, we are delighted to launch our ‘Home Collection Services’ for Visa documents. Through this service, our aim is to provide a smooth, safe, and seamless customer experience.”

Thomas Cook India’s Home Collection service equips its customers with the flexibility to schedule their collection/pick-up date as per their convenience. Additionally, this service allows customers to track the delivery status of their documents on a real-time basis, via a live-tracker feature.

To avail this service, customers merely need to log on to, and as part of their visa booking, select the ‘Collect from Home’ option for their documents, and schedule a pick-up for delivery to the closest Thomas Cook India branch. Customers can also track their shipment and receive updates on the delivery status.
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