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Wednesday, 07 August, 2019, 11 : 30 AM [IST]

GoAir bags best On-Time-Performer 10th time in a row

GoAir has yet again achieved the highest On-Time-Performance (OTP) amongst the scheduled domestic carriers for the 10th consecutive month in June 2019. As per data released by the Director General of Civil Aviation (DGCA), GoAir posted 86.8% OTP, the highest among scheduled domestic airlines. 
 
Thus, in the current calendar year, GoAir is on number one position for 10 straight months. 




 

Sept 2018

Oct 2018

Nov 2018

Dec 2018

Jan 2019

Feb 2019

Mar 2019

Apr 2019

May 2019

Jun 2019

Rank

GoAir

90.4%

90.5%

87.0%

83.0%

75.9%

86.3%

95.2%

96.3%

91.8%

86.8%

GoAir 1st rank for all 10 months.

Indigo

87.6%

85.9%

79.2%

72.3%

64.0%

76.2%

89.5%

89.9%

87.4%

83.5%

SpiceJet

89.1%

86.5%

78.3%

77.9%

69.2%

77.1%

82.9%

80.4%

74.7%

75.2%

AirAsia

NA

NA

NA

NA

NA

NA

91.9%

93.0%

89.1%

85.1%

Vistara

85.9%

88.5%

86.1%

77.7%

75.3%

81.6%

91.9%

92.8%

86.6%

82.3%

Air India Domestic

74.3%

74.7%

64.0%

61.1%

56.6%

60.5%

69.0%

70.7%

70.3%

61.0%

Source: Directorate General of Civil Aviation (DGCA)



This achievement is the result of GoAir’s continuous focus on enhancing customer experience without compromising on service deliveries. OTP ranking assumes critical importance in today’s context when passengers are looking at reliability and trust. From various research studies it is evident that achieving better customer satisfaction is about more than airfare and flight availability. When considering an airline, travelers look for timeliness and assurance and on-time arrival is one of the major factors. 

During the month of June 2019, GoAir clocked highest load factor of 94%. Besides, it flew 13.3 lakh passengers. These numbers have been achieved at a time that is considered as slack travel season, especially for domestic travel given the onset of the monsoon. 
 
According to GoAir spokesperson, “The organisation’s strong load factors for the tenth consecutive month highlights, that we are the preferred airline carrier in India for our passengers. GoAir has retained the OTP leadership position in an increasingly competitive market thanks to several initiatives, all of which have manifested itself in superior service quality and greater reliability for our passengers. More importantly, it has been the unwavering dedication and commitment of our employees that have played a decisive role in helping retain our OTP leadership in the India aviation sector.”
 
 
 
 

 
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