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Monday, 02 December, 2019, 10 : 15 AM [IST]

Perth Airport adopts Amadeus technology to transform the passengers experience and support growth

Perth Airport, in order to handle passengers efficiently, adopted a fully integrated suit of solutions from Amadeus and ICM Airport Technics (an Amadeus company). 

The agreement sees Perth build on its use of Amadeus’ cloud-based passenger handling platform, which has been in operation since 2015. The new upgrades will mean that the airport can rapidly scale services up and down to match peaks and troughs in demand. Automation is at the heart of Perth’s passenger experience strategy with the introduction of ICM’s Hybrid Auto Bag Drop units and check-in kiosks, along with ICM’s common use selfservice platform. The hybrid functionality means passengers can check-in and drop their bags independently, or the same units can be switched to full-service mode and staffed for conventional check-in. This provides both airlines and travellers at Perth with the flexibility they need to ensure a smooth journey for everyone, whether they are frequent flyers or occasional holiday-makers. 

Speaking on this, Kevin Brown, CEO, Perth Airport, said, “The passenger experience is paramount and with new automated technologies, we can serve more passengers to a higher standard, supporting the growth of our airport. The expansion of cloud-enabled technology at Perth Airport will significantly improve the passenger handling process. Our airline partners can also expect continuous improvements from the integrated technology.” 

“Perth Airport is taking a major step to transform the way it serves passengers by harnessing the latest advances in technology. What’s different about Perth’s vision is the use of modern technology to deliver an improved experience by utilizing automation at every step of the traveller’s journey, from check-in to boarding. Bringing ICM into Amadeus has made all this possible and we look forward to seeing the benefits this technology will bring for our customers and passengers,” said Bruno Spada, Executive Vice President, Airport IT, Amadeus.
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