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Thursday, 12 September, 2019, 15 : 00 PM [IST]

APEX awards Vistara as ‘Five Star Airline’

Vistara, a full-service carrier and a joint-venture of Tata Sons and Singapore Airlines, has been rated a ‘Five Star Airline’ by passengers in the 2020 Official Airline Ratings™ by APEX (the Airline Passenger Experience Association). The award was presented at the Annual APEX Expo in Los Angeles, United States. 

Leslie Thng, Chief Executive Officer, Vistara, credited the honour to the airline’s staff and said, “Our effort each day is to delight customers by making flying special and something to look forward to again. We are happy to receive this prestigious recognition by APEX, reflecting the trust our customers place in Vistara and recognising the dedication of our staff to consistently deliver an unparalleled flying experience to millions of travellers. We are grateful to our customers for their support and feedback, which continuously motivate us to do better every day.” 

The APEX Official Airline Ratings™ evaluates overall flight experience of passengers, who are also given the opportunity to provide ratings in five sub-categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The ratings are based on independently verified, validated, and certified ratings by airline passengers after flights.

Earlier this year, Vistara won the Skytrax award for Best Airline Staff – Central Asia and India, as well as top honours in the 2019 TripAdvisor’s Travellers’ Choice Awards, bagging two prestigious titles - ‘Best Airline – India’ and ‘Best Regional Airline – Asia’. The airline was also named the ‘Best Airline – Domestic’ at the Conde Nast Traveller India Readers’ Travel Awards 2019.
 
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