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Friday, 20 March, 2020, 18 : 00 PM [IST]

Lufthansa Group offers flexible rebooking options for passengers

In view of the exceptional circumstances caused by the spread of the coronavirus, Lufthansa Group Airlines - Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are offering flexible options to their customers.

As already announced on March 13, customers who have tickets for cancelled and existing Lufthansa Group flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and its value will remain unchanged and can be extended to a new departure date up to and including December 31, 2020. Customers can also re- book to another destination.

Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by 12 weeks until August 31, 2020. With this policy extention, the Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

The Lufthansa Group offers its customers a discount of EUR 50 on every rebooking. Rebooking fees will still not be charged, regardless of which fare was booked.  Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.

This regulation applies to tickets booked up to and including March 31, 2020 and with a confirmed travel date up to and including December 31, 2020.

Currently Lufthansa Group Service Centers and stations are experiencing an extraordinary high number of customer requests. Lufthansa Group is constantly working on increasing the capacity, to cope with the demand. However, there are currently long waiting times, and therefore processing customer requests can be delayed. It is important to note that customers do not need to contact Lufthansa Group Customer Service before the original flight date. Rebooking is also possible after the planned flight date has passed. Rebookings can be made via Customer Service or travel agencies. The rebooking possibility with discount on, and is currently under development. In parallel, the online rebooking functions without discount are available for short-term rebooking.

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