Trade News
Inbound/ Domestic News
Outbound News
 
Home OTAs Details

OTAS

Wednesday, 11 March, 2020, 18 : 00 PM [IST]

Airbnb tweaks refund policy due to coronavirus

Airbnb Inc. is making adjustments to its refund policy in an attempt to balance the needs of hosts and guests on its home-sharing site amid the global coronavirus outbreak that has severely reduced travel demand, reports Bloomberg.

Because Airbnb operates as an online platform -- connecting people who want to rent out all or part of their home with travellers seeking accommodations -- it’s choosing to take a lighter touch with hosts.

The San Francisco-based startup said it will reward hosts who are more flexible or generous on offering refunds. The company will offer promotions for those listings to drive new bookings and will waive the standard 3% host fee on new reservations for those listings through June 1.

“When a crisis like coronavirus hits, we know both hosts and guests are affected,” Airbnb said in a statement Tuesday. “Hosts lose earnings that they rely on to make ends meet. Guests are losing hard earned vacation savings.”

Airbnb’s policy is that all reservations are able to be canceled within 48 hours of booking for a full refund. Beyond that, it’s up to hosts to determine the refund policy, which are stated on the listings and range from flexible to strict.

Airbnb Inc. is making adjustments to its refund policy in an attempt to balance the needs of hosts and guests on its home-sharing site amid the global coronavirus outbreak that has severely reduced travel demand.

Because Airbnb operates as an online platform -- connecting people who want to rent out all or part of their home with travellers seeking accommodations -- it’s choosing to take a lighter touch with hosts.

The San Francisco-based startup said it will reward hosts who are more flexible or generous on offering refunds. The company will offer promotions for those listings to drive new bookings and will waive the standard 3% host fee on new reservations for those listings through June 1.

“When a crisis like coronavirus hits, we know both hosts and guests are affected,” Airbnb said in a statement Tuesday. “Hosts lose earnings that they rely on to make ends meet. Guests are losing hard earned vacation savings.”

Airbnb’s policy is that all reservations are able to be canceled within 48 hours of booking for a full refund. Beyond that, it’s up to hosts to determine the refund policy, which are stated on the listings and range from flexible to strict.  (Source: Bloomberg)


 
Post Your commentsPOST YOUR COMMENT
Comments
* Name :      
* Email :    
  Website :  
     
Receive the best of Travel content in your mailbox.
Enter your e-mail ID for our
Weekly e-Newsletter
   
© Copyright 2015 Saffron Synergies Pvt Ltd