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Thursday, 08 October, 2020, 17 : 00 PM [IST]

Need of the hour to set-up regulatory body for travel agents: TAAI, TAFI

With the landmark Supreme Court judgement last week recognising travel agents as crucial to the aviation business, trade associations believe time is appropriate to set-up an a regulatory body for better governance.

While addressing a question from TravelBiz Monitor at the India Tourism Vision Day organised by FAITH, Jyoti Mayal, President, TAAI, said, “It is the need of the hour that the travel agent fraternity has a strong regulator on the lines of SEBI, TRAI and IRDAI so that our interests are protected.” 

Currently, there are about 4,000 IATA agents in India, and a regulator will bring about organisation by creating and maintaining a record of the air ticketing agents. “Whether it is the DGCA or a new body, it is important that we have an agency to formulate dedicated mechanisms.” Not only aviation, Mayal believes agents selling railways, buses, and cruises should also come under the ambit of the regulator. 

Pradip Lulla, President, Travel Agents Federation of India, stated, “There are different issues with IATA and non-IATA agents, and a regulator will help bring about uniformity with regards to laws that govern the segment, especially with regards to refund policies. It will also bring credibility for our businesses and the industry at large.” Lulla believes that a regulator will help the agents to create a strong case with the airlines and government alike, and bring systems and processes in place to govern the vertical, professionally. 

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