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Thursday, 06 April, 2017, 10 : 00 AM [IST]

Change is the name of the game: Sunil Kumar, President, UFTAA

Giving the keynote address at Association of Corporate Travel Executives (ACTE) IntelliCon Regional Conference in New Delhi recently on ‘Today’s Challenges, Tomorrow’s Future’, Sunil Kumar, Global President, UFTAA and National President, TAAI highlighted that corporate travel is booming big time and going forward pricing and buying options will influence customer behaviour. It is the era of low cost carriers, customised price options for a hotel room, bleisure trips and effective utilisation of loyalty cards. To cater to the same, there is an equal need for skilled and certified personnel to assess change and work accordingly, he added.

He stressed that travel sector is dynamic and the fraternity must adapt changes and offer in tandem else they will be sidelined. Coming out of the tunnelled vision, he urged the industry people to be aware of the change and be swift in adaptation. He added saying that today smartphones and Skype has overshadowed the business of calling cards. One billion people use Facebook everyday out of which 84% log in via their mobile devices. The increasing reach of internet and high penetration of smartphones has further eased travel experience and made it even more cheap and accessible. Tomorrow is going to be exponential and the industry needs to stay abreast. Kumar questioned delegates asking that are they ready for the change with a boundary less behaviour and open to adopt best ideas and practices from anywhere?

“The travel industry has seen phenomenal growth over the years and the future growth is going to be even quicker and exciting. Globally, the aviation sector will employ 103.1 million people by 2032 and will comprise 43,560 aircraft by 2034. The middle class population will surge to 3.2 billion in 2020 and 4.9 billion by 2030 worldwide. In this regard, Asia Pacific will be the major growth region where travel will shoot up to 38% in 2030 over 2009. The last growth of 65 billion from 1914 to 2014 is now believed to be achieved in the next 15 years by 2039. UNWTO has predicted that 50 million Indian will travel outbound by 2020 which does indicates the potential of the sector and the opportunities to service,” he stated.
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